CUSTOMER REPAIR TESTIMONIALS
My son’s bomber jacket needed the cuffs and waist bands replaced and I sent it in for repairs.
The jacket has extreme sentimental value to Zach, as it was a gift from his deceased father. While I was hesitant to ship it off for repairs for fear it would be lost and/or damaged, I wanted more for Zach to be able to continue to enjoy the memories and the wearing of his FAVORITE jacket. I sent the jacket off right after Christmas.
I was so elated when I received a package from Wings. I opened the box and found Zach’s jacket placed in a plastic bag for protection and packed as if it were the most valuable item in the world, which it really was. The work done and time it took to do repairs was OUTSTANDING!!!!
I want to convey a HUGE THANK YOU for taking such great care of Zach’s precious gift.
I just got my jacket back after having it totally reconstructed.The workmanship completed by your company was impeccable. It literally looks brand new except for the old weathered leather which makes it even better. Thank you so much for a great job. You have breathed new life into my favorite jacket.
I also read your life story. A true Amercian success story. Thank you for your sacrifices, service, and will to succeed in all aspects of life, both personal and professional. We don’t make em like you very often anymore Feel free to publish this email as an unsolicited reference to the work done for me.
Hey SGT David,
I got my RAF Sheepskin jacket back today. It looks GREAT!! Thank you very much. Your folks did an excellent job. The new zipper is even heavier than the original. I think it’s a little easier to zip.
You may remember I was a little hesitant to send it to you. I like it so much and didn’t want anything to happen to it. Well it turned out great. If I’m not mistaken, I think your folks even cleaned and conditioned it for me. I usually do that myself every spring and fall, but waited this time due to the new zipper I needed. Anyway, thanks for the excellent work. The Maximum Warmness Mode works perfectly now. LOL
I just received the jacket you replaced the zipper in. I wanted to thank you for the a job well done, and I am very satisfied with the quality if the zipper itself. Thank you very much.
My order arrived today and wanted to say I am very pleased with the results. The service and the quality and satisfaction are all first class. Thanks.
Just wanted to say how completely satisfied I am with the repairs that were done to my father’s WWII bomber jacket. I searched online for many months to find a company that I could entrust with his jacket as it is very dear to my heart. Thank you for everyone’s patience as I continued to call and email before sending my jacket in. I just wanted to be 100% sure and comfortable sending it to you. I was shocked when the owner, himself, called me on a Sunday to help put my mind at ease after numerous emails back and forth.
Anyways, I got the jacket back today and WOW! I was expecting a LOT but this exceeded my expectations. The workmanship leaves me speechless. I got new knit cuffs and waistbands, zipper, and a new map lining put in. When I pulled the jacket out of the box, I could barely contain my emotions. Everything is perfect! I cannot say enough good things about the quality of the refurbishments done to this jacket. It’s amazing.
Thank you so much for caring about his jacket as much as I do. I truly feel you treated it as if it were your own.
You have a customer for life.
I just want to say a big thank you to the US Wings team. The B-15 jacket I got back today is absolutely beautiful! Quality is second to none. Thanks for the great customer service too, I’ll definitely recommend your company to anyone who needs a leather jacket repaired. Also thanks for the nice little extras you put into the box. Great service from a great company!
I brought my motorcycle jacket into your store hoping you would be able to shorten the sleeves. I was met by a gentleman who assured me this would not be a problem and asked me to try it on so we could determine the correct length together. I was shocked at the level of service; this was not something I was expecting! He took my jacket and assured me he would call when it was complete. About two weeks later he called and I rushed up to see my jacket. I tried it on and it FIT LIKE A GLOVE! Thank you so much for offering this service and doing such a jaw-dropping job. I plan on recommending your services to all my motorcycle buddies !
Just wanted to let you know I received my jacket back today. The new lining is perfect and exactly what I was looking for. A huge “thank you” for requiring a signature upon delivery. I was worried the UPS man would leave it on my porch.
Thanks for the book, can’t wait to read it.
Just wanted to say thanks. I just got my husband’s jacket back from being repaired by you & it looks amazing! This means so much to him & I can’t thank you enough.
Permit me to express my appreciation for your customer service. I sent my Indiana Jones leather jacket back for repair of the lining, and it was returned last week. To say I was impressed with the manner in which you handled the problem would be a gross understatement. In fact, that day, I called you and ordered another jacket. It seems that in today’s market place, the concept of customer service ranges from “what’s the least we can get away with” to non-existent. Your people are certainly the exception.
Thanks again for a good job,
I want to thank you all at US Wings for giving me the chance to restore my beloved A2 Jacket. The cuffs and waistband had over the years taken a terrible toll, because of you and your company I have been able to purchase new cuffs and waistband. The jacket will shortly take on a new lease on life and now has the opportunity to do many more hours with me in the air.
I picked the replacement cuffs up from a friend of mine whilst in Oklahoma last week. Please don’t start singing. Traveling back from the USA to the UK, I read the SGT Hack story, what a guy, I do hope that he is still around, if so please pass on my regards and respect.
Beverley John Pook
Worthing, West Sussex
My husband has a leather bomber-type jacket with a zipper that needed to be repaired. Just received the jacket back today. Thank you for a great job repairing zipper — and for the unexpected gift of the hat and book! You guys are great! I’ll be sure to spread the word.
God’s blessings always,
I would like to thank all of you at US WINGS for your great service. My leather flight jacket I sent in for a new zipper and other products I’ve ordered from you fit and look great.
Keep up the good work,
My repaired A-2 arrived yesterday and I couldn’t be happier with the quality of your work. When I originally purchased the jacket I had to save for a couple of years (early in the marriage) and it’s become an old and trusted friend. I didn’t know where to get it repaired and found you on the web. I’m very glad that I did and would be happy to recommend you to anyone looking for repairs.
To Whom It May Concern,
I own a G-1 Navy jacket and recently had it repaired using the Leather Jacket Cuff and Waistband set I ordered from you. I am very pleased with the outcome of my repair and would like to thank you.
Kelly P. Poiencot
I wanted to tell you what a great job your company did in repairing my flight jacket. The jacket is twenty years old, and I needed a new zipper, wristlets and waist band. They now look and work like brand new. The workmanship was first rate. Thanks.
Just wanted to let you know I received my jacket back yesterday. Amazing job,as always. I would never go anywhere else. Also, thanks for the cap. I’ll be adding it to my collection.
All the best,
Just wanted to drop a note to you about my leather A-2 jacket you repaired for me. I received it August 4th.
WOW! What a great job you guys did replacing the lining. It is remarkable and impossible to tell that it was a repair/replacement and not the original. I am so happy. I’ve had that jacket for over 30 years and it is like new again. Here’s to another 30!
Hello US Wings,
A few weeks ago, I received my G2 jacket after I sent it in for replacement of the lining. And I must say I am so very pleased with the results. The team did a stellar job! 🙂
I purchased this leather jacket well over 10 years ago from US Wings. Every year, I enjoy wearing this jacket daily during the Fall and the Spring.
Thank you for doing such a great job with replacing the lining of my jacket. I am proud to be a US Wings satisfied customer.
thank you for the very nice job you did on my Members Only black leather jacket. The cuffs & waistband look great….Henry Barbachano
I wanted to let you know how happy I am with your repair of my leather jacket. The jacket was made for me during a tour in Korea 30 years ago and I was never totally happy with it. A bit large, the wool lining itched and then finally the zipper failed. No one in my home town had the skills to repair it. Having dealt with US Wings before, I went to your web site and found instructions for shipping to you. A brief note was all you needed. When I got it back home today, I found you had gone beyond my greatest expectations. The lining you supplied was perfect and got rid of the itching problem. The new zipper is built like a truck. What I did not expect was the additional work you did repairing loose seams with new, stronger stitches. It looks like a million bucks. Thank you for exceeding expectations once again.
Thank you so much for the AWESOME job you did with my leather jacket!! I can wear it with pride again!!
I just got my old A-2 back from you and I have to tell you how thrilled I am at the job you did re-lining it. It’s fabulous! Thanks very, very much.
Just a brief note to express my gratitude to the wonderful staff at US Wings for repairing and preserving my father’s WWII G-1 jacket. My siblings and I have many loving memories and mementos of my father, but other than photographs this jacket is the only physical reminder of his time in WWII. Sadly, it merely hung in a closet for many years because it was in such disrepair. But thanks to US Wings the lining, waistband, and cuffs are as good as new – maybe even better than new! Luckily the jacket fits me, and thanks to the professional craftsmanship of the US Wings staff I can now wear this jacket with pride and love for my father. US Wings not only helped to preserve the legacy of my father, but of the proud service he gave to the country he loved. Thank you US Wings.
Sgt. Hack and Co – wanted to thank you for the outstanding repair to my Lambskin A-2. Don’t know how you did it – not a trace of the tear. I would have paid any price to get it back in this condition, your fee was embarrassingly low.
We had an email exchange over a weekend when I contacted the site regarding whether the jacket could be repaired. I was impressed with the friendliness of the customer service rep and moreso that you were personally monitoring email activity and responded that you understood my desire that this jacket is your favorite also. Unfortunately the customer support person and your emails both dropped off of my inbox and I no longer have your direct email address to send this to you personally. Thank you again for exceptional service.
I am so pleased with the craftsmanship and care you took to restore my G-2 flight jacket. I truly feel you honor the legacy and American Spirit of flight and you take pride in what you do. You give your customers more than they bargained for, and you treat your customers as if they are the best clients in the world. Thank you, and I will promote your company for it’s divine and soulful purpose.
Thomas Van Stein
Master of Arts, California State University, Northridge