US Wings – Return and Exchange Policy
US Wings has stood behind the quality of our products since 1986. That’s why for our customers, if you are not happy with your item, you can send it back to us, with no questions asked. Look over your order as soon as your receive it. Please make sure that all items are correct and fit properly. Our return and exchange policy is valid for 30 days from when the item was shipped, *(For 2023 Holiday Season, our return/exchange policy is extended up to 15 days after Christmas Day). For an exchange, as a courtesy we offer free shipping on an exchange request. Returned items with original tags attached and accompanied by proof of purchase, received within 30-days of the ship date for the price paid (less shipping) either in the original form of payment or as a merchandise exchange. If possible please ship the purchase back in the same box. Returns accompanied by proof of purchase, recieved more than 30-days after the ship date and/or with tags removed, will be credited either in the form of a merchandise credit or as a merchandise exchange. We ask that you insure your package, for your protection.
NOTE: Items that have been washed, worn or altered, including tag removal, are not returnable or refundable. Custom orders are final sale.
All “Return to Sender” shipments will receive a refund less the freight charges in both directions. If an error was made on our part (wrong size, or style shipped) we will reimburse up to $15.00 in return shipping if sending back for exchange.( We will request a receipt of your shipment sent to us.).
Please ship to the following address:
US Wings Inc.
561 E. Hines Hill Road
Hudson, Ohio 44236
USA
Domestic Customers (USA):
If you are exchanging your product, as a courtesy, we will re-ship the first exchange free of charge. Original order needs to be received and processed before the exchanged item can be shipped, so please allow 14 days after receiving your order to process your exchange.
International customers:
For international customers, there are higher shipping costs, so we want to make sure you love the item you’ve purchased. We strongly recommend that you confirm sizing and order details with our customer service team prior to placing the order. You will be responsible for all freight and duty charges relating to a returned shipment. To reduce duty costs, declare items as USA goods being returned to the manufacturer. If a shipment is returned undelivered, we will credit the value of the order less freight charges in both directions. If exchanging, please include the correct shipping and handling. For any differences in price and shipping costs, we are able to send you a PayPal invoice.
Return & Exchange Form