US Wings – Return and Exchange Policy
US Wings has stood behind the quality of our products since 1986. That’s why for our customers, if you are not happy with your item, you can send it back to us, with no questions asked. Look over your order as soon as your receive it. Please make sure that all items are correct and fit properly. Our return and exchange policy is valid for 30 days from when the item was shipped. For an exchange, as a courtesy we offer free shipping on an exchange requests. For a refund (less shipping), return items with original tags still attached. If possible please ship the purchase back in the same box. We also ask that you insure your package, for your protection.
NOTE: Items that have been washed, worn or altered are not returnable or refundable. Custom orders are final sale.
All “Return to Sender” shipments will receive a refund less the freight charges in both directions. If an error was made on our part (wrong size, or style shipped) we will reimburse up to $15.00 in return shipping if sending back for exchange.( We will request a receipt of your shipment sent to us.)
Due to Coronavirus and to help keep our employees safe, it may take longer than usual to process returns and issue refunds. With the additional Covid-19 safety precautions being taken with our shipping carriers and at our return center, returns may be delayed 4-6 weeks. Thank you for your patience.
Please ship to the following address:
US Wings Inc.
561 E. Hines Hill Road
Hudson, Ohio 44236
Domestic Customers (USA):
If you are exchanging your product, as a courtesy, we will re-ship the first exchange free of charge. Original order needs to be received and processed before the exchanged item can be shipped, so please allow 14 days after receiving your order to process your exchange.
For international customers, there are higher shipping costs, so we want to make sure you love the item you’ve purchased. We strongly recommend that you confirm sizing and order details with our customer service team prior to placing the order. You will be responsible for all freight and duty charges relating to a returned shipment. To reduce duty costs, declare items as USA goods being returned to the manufacturer. If a shipment is returned undelivered, we will credit the value of the order less freight charges in both directions. If exchanging, please include the correct shipping and handling. For any differences in price and shipping costs, we are able to send you a PayPal invoice.Return & Exchange Form