Terms & Conditions of Sales
Forms of Payment
Payment in full must accompany order. We accept money orders, cashiers checks, Visa, MasterCard, American Express, Discover, and Western Union. All checks are held for 10 business days for clearance and then the ordered item(s) will be shipped.
For Orders Shipping Outside the USA (except Canada):
US Wings accepts payment by PayPal or Western Union Quick Pay ONLY* — no credit card orders. We also accept Western Union Money Orders (make money orders payable to US Wings and mail to: US Wings, 561 E. Hines Hill Road, Hudson OH 44236).
If Using Western Union, please send to:
Please email MCT to [email protected]
If sending Check or Money Order, please send certified check or money order to:
561 E. Hines Hill Road
Hudson, Ohio 44236
Exception: All major credit cards are accepted for orders from Canada and from active-duty US Military personnel, foreign or domestic based, shipped to all APO and FPO addresses. All shipping address must be the same as the billing address.
Next Day Air shipping: add $90* to normal shipping fee. USA orders only.
Second Day Air shipping: add $60* to normal shipping fee. USA orders only.
3 Day Select shipping: add $30 to normal shipping fee. USA orders only.
US Wings ships FREE to all Military APO and FPO addresses and is the main supplier to our men and women in the U.S. Military.
Shipping Method: We ship via UPS or USPS. UPS is our standard delivery method. However, UPS does NOT ship to PO Boxes (you MUST provide a valid street address for UPS delivery). PO Box addresses will ship USPS, and if using a credit card, your PO Box shipping address MUST be the same as your credit card billing address (no shipments to 2nd party PO Boxes). Active-duty US Military orders are shipped USPS.
Returns and exchanges are valid for 30 days from the shipping date. Customers within the USA can return unworn product with original tags still attached for a full refund, less shipping and handling charges. Please return insured UPS or U.S. mail for your protection. If you are exchanging your product, as a courtesy for our USA customers, we will re-ship free of charge. We do not accept returns on custom orders. Any Jacket we have altered for a customer or sewn patches or velcro to is considered custom.
There will be a 25% restocking fee charged for the return of three items or more.
International customers are responsible for all freight and duty charges relating to your return shipment (as to not incur duties). Declare items as USA goods being returned to the manufacturer. If exchanging, please include the correct shipping and handling. A package that is deemed not deliverable will be credited the value of the order less the freight charges in both directions.
For corporate orders, all returns will be subject to a 20% restocking fee.
Please review our Return and Exchange Policy for more information.
For Customer Support on all returns and exchanges, please call: 1-330-655-5050, Mon – Fri 10am – 6pm ET. Or email customer service at [email protected] Due to the high volume of customer service phone inquiries, we highly recommend emailing your customer service questions.
Important! When you receive your package, DO NOT open the box with a sharp object! Returns that have been cut, punctured or scraped while opening the box will NOT be accepted!
U.S. Wings, Inc. reserves the right to refuse service to anyone.
All prices subject to change without notice.