Sgt. Hack and Co – wanted to thank you for the outstanding repair to my Lambskin A-2. Don’t know how you did it – not a trace of the tear. I would have paid any price to get it back in this condition, your fee was embarrassingly low.
We had an email exchange over a weekend when I contacted the site regarding whether the jacket could be repaired. I was impressed with the friendliness of the customer service rep and moreso that you were personally monitoring email activity and responded that you understood my desire that this jacket is your favorite also. Unfortunately the customer support person and your emails both dropped off of my inbox and I no longer have your direct email address to send this to you personally. Thank you again for exceptional service.